We have an Annual Water Maintenance plan with Better Water Alaska (BWA). In 2025, BWA came out to our rentals 7 times, even though we had only paid for four calls in the maintenance plan. These additional calls included one that was after hours on the weekend, and another trip where they left a jobsite in Anchorage. There was also an instance where the garage door had frozen in the open position, and our tenants couldn't get it shut, which caused the plumbing to freeze and the clients to have no water. BWA was able to get the garage door tracks thawed, the door closed and the space heated. BWA did not invoice us for these additional trips, as it was not previously discussed and agreed upon. Although they will bill us for additional trips in the future, which we are happy to pay, we appreciate the fact that BWA went out of their way to help us in our unexpected times of need.
Response from the owner:Thank you for the great review Lynette, we really appreciate it.
We try to always provide great service, and to error to our clients benefit. We knew you had tenants that were in need, and wanted to make sure they were taken care of. It wouldn't have felt right charging additional rates without having discussing the matter prior.
We have your visits on the schedule for the year, and appreciate your continued business.
